Player Safety First
cly88 believes that gaming should always be a form of entertainment — never a way to solve financial problems or escape stress. We've built tools, policies, and a support system to help every Malaysian player stay in control of their experience.
Our Commitment
At cly88, responsible gaming isn't a page we publish to tick a compliance box — it's something we've actually built into the product from day one. The people behind cly88 have seen first-hand what problem gambling does to individuals and families in Malaysia, and we've made a deliberate choice to invest seriously in prevention.
The cly88 platform is for entertainment. Full stop. It's not a retirement strategy, it's not a side income, and it's certainly not a way to recover money you've lost elsewhere. If you're logging into cly88 looking to "win back" previous losses, that's one of the clearest early warning signs that something has shifted from entertainment into something more harmful — and we want you to recognise that signal and act on it.
Every cly88 account comes with a full suite of responsible gaming tools built directly into the account settings panel. You don't need to contact support or wait — you can set your own deposit limits, session timers, and loss caps right now from your account dashboard. If you need to step away entirely, temporary cooling-off periods and full self-exclusion are available immediately with no questions asked and no delay.
Malaysia has a unique cultural relationship with gaming — from football wagers during EPL season to 4D number selections that go back generations in many families. cly88 respects and understands that culture. We're not here to tell people that gaming is inherently wrong. What we are here to do is make sure that when Malaysians choose to game on cly88, they do so with full information, genuine self-awareness, and practical tools to keep it fun rather than harmful.
The cly88 responsible gaming programme is informed by international best practice and draws on frameworks developed by internationally recognised gaming regulators and welfare organisations. Our customer support team receives specific training on how to identify and respond sensitively to players who may be experiencing difficulties.
If any of the following apply to you, it may be time to use cly88's self-exclusion tools or seek support.
You're spending more than you can comfortably afford to lose on cly88 or any other platform.
You feel anxious, irritable, or restless when you're not able to play.
You've started gaming to escape problems, stress, or negative emotions rather than for fun.
You've lied to family, friends, or colleagues about how much time or money you spend gaming.
You find yourself "chasing losses" — placing bigger or more frequent bets to try to recover money you've lost.
Gaming is interfering with your work, studies, relationships, or sleep.
If you answered yes to any of the above
Please use the self-exclusion tool in your cly88 account settings immediately, or contact cly88 support to request account closure. You don't need to explain yourself — we'll action it without delay.
Built-In Protection
All tools below are available to every cly88 account holder at no cost and take effect immediately or within 24 hours as noted.
Set daily, weekly, or monthly deposit caps directly from your cly88 account settings. Limits take effect immediately when reduced and after a cooling-off period when increased — so you can't override a limit in the heat of the moment.
Cap the amount you can lose in a given period. Once your loss limit is reached, cly88 will prevent further wagering until the period resets. This is one of the most effective tools for preventing short-term overexposure.
Set a maximum session duration. cly88 will display a reality-check notification at intervals you choose, reminding you how long you've been playing and how your balance has moved during the session.
Take a break from cly88 for a defined period — 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, you cannot deposit or place bets. Your account and balance remain intact for when the period ends.
For players who need a longer break or wish to stop altogether, cly88 offers self-exclusion for periods of 6 months, 1 year, 5 years, or permanently. Self-exclusion is actioned within 24 hours of request and applies across all cly88 products.
cly88's support team is trained to respond sensitively to players who raise concerns about their gaming behaviour. Reaching out will never result in judgement — only practical assistance. Contact us any time via live chat.
Step by Step
You don't need to contact support first. Self-exclusion can be activated directly from your account in under two minutes.
Access your account via the cly88 Login page. Navigate to your Account Settings from the top-right menu.
Look for the "Responsible Gaming" or "Player Safety" section within your account settings. This section contains all limit and exclusion controls.
Select from 6 months, 1 year, 5 years, or permanent self-exclusion. You can also select a shorter cooling-off period if you want a temporary break rather than a formal exclusion.
Confirm your selection. cly88 will action the exclusion within 24 hours and send a confirmation to your registered email. Any existing withdrawal-eligible balance remains accessible as per our withdrawal policy.
Prefer to speak to someone?
Contact cly88 support via live chat and request account self-exclusion directly. Our team will process your request immediately with no questions asked beyond confirming your identity.
21+ Age Policy
cly88 enforces a strict minimum age of 21 years for all registered players. This is non-negotiable and is enforced through our Know Your Customer (KYC) identity verification process, which requires government-issued photo ID for all accounts that request a withdrawal.
Beyond our own verification process, cly88 actively supports parents and guardians who want to prevent underage access to online gaming. We recommend installing parental control software on shared household devices to block access to online gaming sites including cly88. Standard parental control tools available on iOS, Android, Windows, and macOS all provide category-based blocking for gambling websites.
If you suspect that a minor has accessed a cly88 account — whether using your account or a separately registered account — please contact cly88 support immediately. We will investigate and close the account promptly, handling the situation with appropriate sensitivity.
Protecting Malaysian Youth
Research by international health organisations consistently shows that early exposure to gambling significantly increases the risk of problem gambling in adulthood. The 21+ rule at cly88 is about protecting the next generation of Malaysians — not just complying with platform policy.
Play Responsibly at cly88
cly88 offers 700+ games, MYR deposits, and 24/7 support — all within a platform designed to keep gaming fun. Set your limits, play within them, and enjoy Malaysia's premier online gaming experience the right way.
🔞 Strictly 21+. Gaming should be entertainment. Never chase losses. If gaming stops being fun, use our self-exclusion tools or contact support.